For allied health clinics across Australia & New Zealand
It's time to think about outsourcing differently.
Not as a way to cut costs — though you will. The right allied health virtual assistant builds real resilience into your practice: stop depending on any one person, keep your best people for longer, and lift the quality of care your patients feel.
Allied health
admin specialists
Australia &
New Zealand
Cliniko native teams
in the Philippines
What sits behind your team member.
There are four things we are strict about, and we do not bend on any of them.
Most offshore admin is somebody at home with a laptop, and for plenty of work that is completely fine. It is not fine for a clinic. Everyone on our team works from one office in Balanga City, on machines we set up and manage, with their team lead a few desks away. When you ask where a patient record was opened, the answer is a building with a door on it rather than somebody's living room.
The compliance work is done before anyone logs in to your system: Australian privacy training, signed agreements, machines configured to Australian standards, and the HR, incorporation and tax handled inside Yoonet rather than left with a contractor to sort out on their own. We are not going to tell you that we take your obligations under the Privacy Act off your hands, because nobody can honestly do that. What we can do is make sure the door is built properly and that you are the one holding the keys.
Nobody is out there on their own, either. Your team member is recruited, employed and paid by Yoonet, with HR, IT and a team lead around them, led on the ground in Balanga by Honey Calma. When someone is sick, on leave, or just having a rough week, there are people beside them who already know how your clinic runs, and that is the difference between a wobble and your practice manager quietly absorbing it.
And the power stays on. The Philippines gets typhoons and it gets outages, so the office runs backup power and its own internet redundancy, and the team keeps working through weather that would put a home based worker offline for a day or two. It is a dull thing to spend money on. It is also why your Monday morning still gets confirmed.
The approach
How it actually works.
Start with a conversation
Fifteen minutes with Ben, no pitch. If outsourcing is not right for your clinic, we will say so — and you can test the idea first with Clinic Clarity below.
Your team member, through Yoonet
Yoonet recruits, employs and manages your full time team member from the Balanga office. You meet them, and you keep the same faces.
The privacy layer, built in
Australian privacy training before they touch your practice. You hold the keys; we make sure the door is built properly.
Then it mostly just runs
Outsourcing stops being a project and becomes a quiet part of how the clinic works — and your best people do what you hired them for.
What to outsource
Clinical judgement never leaves the room.
Anything that needs a registered practitioner stays onshore, with you. That line is the first thing we draw, and it does not move. Everything around it is on the table:
Front desk & scheduling
Calls, bookings, confirmations, cancellations, and filling tomorrow’s gaps today.
Billing & claims
Invoicing, Medicare and NDIS claims, gap payments, and chasing what is owed.
Recalls & retention
Recalls, rebooking lapsed patients, and the follow ups that quietly decide growth.
Referrals, records & comms
Referral letters, report formatting, inbox triage and patient communications.
Clinic Clarity
Let's get a clear picture.
A free 30 day diagnostic of your clinic's administration. Your practice manager sets a baseline, then answers a couple of simple questions each day — two minutes, no patient data, everything deleted the moment you finish.
Where the money is leaking
The growth admin that slipped — recalls, confirmations, rebookings — valued in dollars against your own numbers.
How the work actually feels
Sentiment and friction for every admin job, so you see churn risk before it becomes a resignation.
An honest verdict
Whether outsourcing pays for itself in your clinic. One of the four endings recommends against it.
About Clinic Admin
Ben and Gav, and one office in Balanga.
For over 20 years we've helped clinics across Australia and New Zealand run streamlined administration. Clinic Admin is a layer on top of our core company, Yoonet — so you can succeed with support from the Philippines.
Ben Carter
Founder. Started Yoonet in Balanga in 2010 and has built offshore teams across Australia, New Zealand and the Philippines ever since. He is the one you will meet on the call.
Gav Hodges
Commercial and legal. Clear roles, clear prices, no hidden markup — and the decisions about your practice left with you.
The team in Balanga
Real people in one secure office in Balanga City, trained on allied health admin, led on the ground by Honey Calma. You keep the same faces.